Coronavirus Covid-19

Last update: 31-03-2020

Because of the Corona measures, our delivery and response times are longer than normal.


Delivery by PostNL:
The virus cannot be transmitted by mail or packages. The deliverers therefore deliver the mail, packages and other shipments for customers as usual. If this changes or additional measures are taken, we will inform you immediately.

Widening delivery times and other measures for deliverers:
PostNL makes every effort to reduce the risk of contamination among employees. PostNL is currently working on measures to extend the delivery times of deliverers.

Delivery in Belgium is still possible (with delay)*

*New measures BELGIUM from March 19, 2020
The Belgian government has decided that non-essential shops will be closed from March 18 at 12:00. As a result of this decision, part of the PostNL points in Belgium have been closed. That is why it is currently not possible to have an order sent directly to a PostNL point in Belgium.

Parcels that are located at a closed PostNL point remain there. We do everything possible to find a solution for this.

Parcel delivery is not available in the following countries:
Djibouti, Ecuador, Philippines, French Polynesia, Honduras, Cayman Islands, Kuwait, Libya, Macedonia, North Macedonia, Madagascar, Mauritania, Moldova, Monaco, Mongolia, Montenegro, New Caledonia, Peru, Samoa, Somalia, Sri Lanka, Tunisia, Yemen, South Africa.

Parcel delivery has been delayed in the following countries:
Argentina, Armenia, Algeria, Australia, Bermuda, Bahrain, Belgium, Bhutan, Brunei, Brazil, Belize, Bulgaria, China, Canada, Chile, Colombia, Costa Rica, Curacao, Cyprus, Denmark, Germany, Estonia, Egypt, El Salvador, Equatorial Guinea, Greece, France, Philippines, Guinea Bissau, Georgia, Haiti, Hungary, Hong Kong, India, Iraq, Israel, Italy, Jamaica, Jordan, Japan, Kazakhstan, Cayman Islands, South Korea, Kosovo, Lebanon, Lithuania, Latvia , Morocco, Malaysia, Mexico, Norway, North Macedonia, Ukraine, Austria, Papua New Guinea, Panama, Paraguay, Poland, Portugal, Romania, Russia, Serbia, Senegal, Singapore, Saint Lucia, Slovakia, Slovenia, Saudi Arabia, Spain, Suriname, Thailand, Tonga, Trinidad and Tobago, Chad, Tunisia, Turkey, Uruguay, United Kingdom, United States, Vietnam, Belarus, South Korea, Sweden and Switzerland.

Delivery in Germany:
The delivery of parcels in Germany is delayed due to the corona measures. In addition, due to the mandatory closure of non-essential stores, a limited number of collection points are available.

Delivery in France:
Due to the mandatory closure of non-essential stores, a limited number of collection points are available.

Delivery in Spain:
Packages cannot be delivered to the following zip code areas within Spain: Padrón: 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649. Cáceres: 10900. Navalmoral de la Mata: 10374. La Bañeza: 24763.
If these shipments are already in Spain, they will be stored until the areas are accessible again.

Delivery in Italy:
30 maart 2020: Er kunnen momenteel geen pakketten worden bezorgd op postcodes 24xxx en 25xxx. Mochten de pakketten zich al in Italië bevinden dan worden deze opgeslagen totdat de postcodegebieden weer toegankelijk zijn voor het bezorgen van pakketten. Zo niet dan komen deze pakketten retour afzender.
23 maart 2020: Onbereikbare postcode gebieden voor het bezorgen van pakketten in Italië: 00xxx, 10xxx, 12xxx, 14xxx, 16xxx, 20xxx, 21xxx, 24xxx, 25xxx, 40xxx, en 41xxx.

Delivery in United States:
PostNL is able to deliver shipments for the United States. Alternative options are used and packages are delivered with a delay.


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